Terms and Conditions, Size Guidelines and other useful information

ABOUT THESE TERMS AND CONDITIONS

Access to and use of this Website and the products available through this Website are subject to the following terms, conditions and notices. By using this Website, you are agreeing to all of them, as may be updated by us from time to time.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the products without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.

TERMS OF SALE

All orders are subject to availability.

Your products will be dispatched within 2 business days. Any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

Your order is accepted once we have received payment by Paypal. You will receive a confirmation of your order via email. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. All prices advertised are subject to changes.

Prices are inclusive of VAT and do not include shipping costs.

Product descriptions and sizes are accurate. You are welcome to contact us by email through the Contact Us form should you have any queries about sizes or to give us your exact measurements, when placing your order.

SIZES GUIDELINES

For Women:

Size 34 36 38 40 42 44
Waist (cm) 64 66 70 74 78 82
Hips (cm) 90 94 98 102 106 110

Length of skirts:

  • Original design: 37-39 cm
  • Straight design: 34-36 cm

For Kids:

Age  Height in cm  Chest in cm Waist in cm Hips in cm
4 – 6 year-old  99 à 116 56 – 60 52 – 54 60 – 66
7 – 9 year-old  117 à 134 62 – 67 55 – 57 68 – 73
10 – 12 year-old  134 à 152 70-78 59 – 62 76 – 84

Length of skirts:

  • 25 cm (4-6 year-old) to 30 cm (7 to 12 year-old)

Washing instructions:

Wash in low temperature and do not tumble-dry.

SHIPPING

The skirts are sent by registered mail by CTT (Correios de Portugal).

RETURNS

If sadly you are unhappy with your purchase, rest assured. Solisolenn offers a 7 day return policy after receipt of product. We will therefore accept returns and refund the cost of the items bought provided they appear in perfect conditions. The cost of return shipping will be reimbursed on a case by case basis.

If the item is found to be defective, it will be replaced by the exact same product at no extra cost, subject to availability. Whether we require the return of the defective good will be decided on a case by case basis. In case of return of defective merchandise, the shipping costs will be met by Solisolenn.

Damaged goods: when it is clear that the envelope was damaged during shipping, please either refuse delivery or, if delivery is accepted, write a note on the delivery slip. If the envelope has been plainly opened or torn, please refuse delivery and notify us immediately (within 3 days of delivery). Merchandise will be replaced by the exact same product at no extra cost, subject to availibility.

DISCLAIMER

All skirts are handmade by Solisolenn, small differences may therefore exist that do not have any impact on the quality of the product, nor on its size. Information regarding measures or colour provided at this site is not binding in any way. 
In no event will Solisolenn be liable for any damages whatsoever arising out of the use or inability to use the products. Solisolenn reserves the right to change the prices of products at any time.

PROHIBITIONS

You must not misuse this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website.

INTELLECTUAL PROPERTY

Solisolenn, its logo and its designs are registered Trademark. You may store, print and display the content supplied solely for your own personal use.